Refund Policy

This policy applies to InfraTools educational training programs: group courses, intensives, clinics, and private mentorship. We do not sell physical products, software licenses, or managed trading services. Payments are arranged offline after a seat is confirmed—this site does not process checkout.

Eligibility for a full refund

You may request a full refund if you cancel in writing at least 7 days before the first scheduled session of a group program or clinic, and no session has been attended. Mentorship packages may be refunded in full if cancelled at least 7 days before the first call and no call has occurred.

Partial refunds

If you cancel between 6 days and 48 hours before the first session, a partial refund of 50% of fees paid may apply, provided materials packages have not been released. After materials are delivered digitally, the material portion of the fee is non-refundable.

Non-refundable items

• Sessions already attended (group or private)
• Digital workbooks and profile packs once sent
• Credit already applied from a clinic toward Foundations
• Administrative booking fees disclosed at confirmation, if any

Work already started

Once a multi-session program has begun, refunds are calculated on unused remaining sessions only when cancellation is due to documented medical or family emergency. Otherwise remaining sessions may be rescheduled within 90 days rather than refunded.

No-shows

Missing a live session without 24-hour notice forfeits that session. Recordings may be shared at instructor discretion but do not create a refund right. Mentorship no-shows without notice count as a used call.

Rescheduling and cancellation

You may request one free reschedule per program if notice is given at least 48 hours before the affected session and capacity exists. Additional reschedules may be declined or offered for a modest administrative fee disclosed in writing. InfraTools may reschedule a cohort for instructor illness or venue issues; you may then accept the new dates or receive a full refund of unused fees.

Deposits

When a deposit is required to hold a seat, it is applied to the program fee. Deposits become non-refundable within 7 days of the first session unless we cancel the program.

Refund process and timing

Email hall@infratools.digital with your name, program, payment date, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method within 10–14 business days after approval. Bank processing times may vary.

Exceptions

Statutory rights that cannot be waived remain available. This policy does not cover third-party charting platforms or data feeds you purchase separately.

Contact for refund requests

InfraTools
No. 295 Chang Lu Rd., Shiow Shoei Hsiang, R.O.C., Taiwan (China)
+886-4-7684096
hall@infratools.digital